Tabitha Dunn – Ericsson: Celebrating CX Through a Human-Centered Design | Episode 014
Description
A human-centered design is all about approaching a problem and using the voices of the customer and employee to develop a solution for that problem - the most reliable data you can get is still from your customers and employees. With the impacts and shifts brought about by the pandemic, more and more companies are implementing a human-centered design approach in making decisions for their business. So, how exactly do you implement or develop a human-centered design strategy?
In this episode of the Customer Service Weekly podcast, Tabitha Dunn, Chief Customer Officer - Head of Customer Experience and Global Sales Excellence for Ericsson, shares strategies and tactics on how you can apply a human-centered design approach in your organization. She shares her rich experience working across multiple disciplines in Ericsson and how she is able to make a positive impact both in the customer and employee experience.
United States
